"Most of the people who work on the front line are not obstacles, they are experts. Their knowledge is far more valuable than the snake oil of management theory. The denigration of the workforce and the elevation of the great talents who brought us the credit crunch into superheroes is one of the more unlikely episodes in a class war, one being waged, increasingly successfully, against workers, rather than by them."Leaving aside one's ritual allegiances, if anyone is in any doubt about which side to take in this dispute, just go to your local town-centre post office and make a judgment on the quality of management behind it. The Post Office has been willfully mismanaged for a long time, and I can only see it as some kind of softening-up exercise for privatisation.
Monday, October 26, 2009
Here's Pete on the posties.