Tuesday, March 27, 2007

Busyblogging: 3

No time for the normal high standard of reason / evidence / moderation today. I just want to ask:

Does the observation that the Prime Minister has surrounded himself with a shower of fucking idiots get me drummed out of The Labour Party?

If so, I don't mind. I read this in The Times last week:
"Another suggestion was to give schools and hospital league tables additional satisfaction ratings, like those provided on eBay."
... and I read an article about the futility of trying to meet unknowable preferences last month in the same newspaper.

The lesson? Stop trying to give people what they want. They'll just get more sulky and dissatisfied.

Schools and hospitals. The area of the economy in which public consistently demand monopoly provision.

And those who are in the happy position of providing that monopoly service insist upon continually exposing themselves to the confusion and disruption caused by intense (and in this case, artificial) competition.

Instead, they should concentrate on doing it well, doing it quietly, and not getting distracted by noisy irrelevant feedback. If anyone questions you, you just quietly assert that...
  1. There is no way you can mimic the behaviour of the market, and there's no evidence that - if you could - that it would mean that the job would be done any better or cheaper anyway
  2. Doing a good job well, in a standard way, is much better than doing it badly in a personalised way.
There will be no peace in this country until the last management consultant is hanging on the long gut of the last focus-group manager.

Any questions?

2 comments:

tonyellis said...

So it's true: you have used my comment (26/02). Narcissistic, eh? Pity you didn't explain that to me there and then so I could (had I chosen) defend myself. Never trust a hippy indeed...

Ivan said...

"Another suggestion was to give schools and hospital league tables additional satisfaction ratings, like those provided on eBay."

Oh yes -

AAAA++++ doctor, top quality, good speed of service
A+ doctor, your doctoring was top quality, I'd do business with you again
A Grade Doctor, thanks for the op, would trade with you again
Top Doc, A++++ operational skills, operation arrived on time
etci